The other project is one I’m currently working on with Wales social care, trying to digitise things. If, for example, your mother needed a handrail installed in her house, you’d call the department to put in a request but may wait months for a response. Then you might call to find out what was happening but if everyone does that, the team could get overwhelmed. So we’ve developed an automated response: you get a text message saying they’ve received your request and when they can look at it. This frees up the social care team to get on with their jobs.
Where will tech have the biggest social impact in the next few years?
A lot of social care teams are struggling to modernise. Many are still transferring paper-based information to computers, which takes a lot of time, or the systems they use are clunky and the data within them hard to access. Using technology that integrates services between local authorities, or even teams within the same local authority, will be really helpful.
At the moment, teachers might notice that a child is experiencing difficulties in the classroom, but they don’t know what’s going on outside of school. Social services may know what’s happening within the family and the police may know about any arrests, but the different departments are not communicating with each other. Building systems where they can talk to each other and share information is a big deal.
It’s not just about seeing the bigger picture but keeping everyone informed about how the bigger picture is changing too. If we don’t start using that data and technology, the situation for social care teams may only get worse.
I might have stayed in teaching or gone to work for children’s services. But I’d love to do something more creative, like become a children’s author. In fact, I’ve already started writing books. They’re mainly adventure stories, similar to the ones I used to read when I was little, with a little bit of sci-fi; once a techie, always a techie!